Live chat in your brand
A lightweight widget with your colors, logo and greeting. Typing indicators, presence and instant routing to the right agent.
Customer support,
built for iGaming.
Centdesk brings live chat, tickets and player context into one workspace — with responsible gaming workflows, brand-level separation and EU hosting built in.
Early access open for operators and support agencies
Introducing Centdesk
Generic helpdesks don’t know what a KYC hold, a pending withdrawal or a self-exclusion request is. Centdesk does — and routes each one to the right people, with the right permissions.
Built forOnline casinos, Sportsbooks, Multi-brand operators, Crypto casinos, Support agencies, Live casino studios
Gambling-friendly by design
Built for gambling. Not just tolerated.
Many mainstream software providers treat gambling as a restricted industry. Operators get flagged, put under review or shut down overnight — and lose their whole support history with it. At Centdesk, iGaming isn't a risk category. It's who we build for.
- No account closures just because you're in gambling
- Casinos, sportsbooks, fiat or crypto — all welcome
- Full data export anytime, so your history is always yours
| Topic | Others | Centdesk |
|---|---|---|
| Gambling | Restricted category | Our core market |
| Account risk | Reviews & closures | No closure risk |
| Casino workflows | Build them yourself | Built in |
| Data export | Depends on provider | Anytime, in full |
Your workspace stays online. Your support never goes dark because of your industry.
How it works
Chat it, ticket it, solve it. One tool.
Every player conversation — live, offline or by email — ends up in one inbox with full history. Nothing gets lost between channels.
Tickets that sort themselves
Offline messages and emails become tickets automatically — with category, priority, tags, internal notes and a complete history.
One click from chat to ticket
When a chat needs follow-up, convert it into a ticket. The whole conversation moves with it, so nobody has to ask twice.
Analytics & logs
Detailed analytics. Every step logged.
A live overview of your support plus a complete log behind every ticket — so you always know how your team performs and can prove what happened.
Where your players are
Players who opened the chat, last 30 days. Drag the globe or pick a country.
420players · 25 countries
Germany · 118 playersResponse times & SLA
First response, SLA met and overdue cases per brand, team and category.
Topics, brands & peak hours
See what players ask about, on which brand and when your team is busiest.
Full ticket log
Every message, status change, assignment and workflow hit with a timestamp.
Audit & visitor log
Who opened which case, plus visitor IPs, devices and country per conversation.
Try it live
Talk to the widget like a player would.
Pick a topic or type your own question and play through a full support conversation — with automatic replies, real agents and follow-up questions.
Demo · replies are scripted
Hi there 👋
How can we help?
Quick help
Powered by Centdesk
Email channel
Chats don't end when your team goes offline.
If nobody is online, the conversation simply continues by email — and every reply lands back in the same ticket.
- A reply address per ticket, on your brand's domain
- Sent from each brand with SPF and DKIM
- Chat and email in one timeline, never two systems
iGaming-native
Every request lands in the right queue.
Ten casino-specific categories, each with its own team, priority and rules. Drag the ring or tap a card.
- Payments & Withdrawals: routed to Payments team, high priority, Macros · SLA escalation, visible to All agents.
- Deposits: routed to Payments team, high priority, Macros · SLA escalation, visible to All agents.
- KYC & Verification: routed to Compliance team, normal priority, Macros only, visible to Compliance & supervisors.
- Account & Login: routed to Support team, normal priority, Macros & auto-replies, visible to All agents.
- Bonuses & Promotions: routed to Promotions team, normal priority, Macros & auto-replies, visible to All agents.
- Game Provider Issues: routed to Tech team, normal priority, Macros only, visible to All agents.
- Technical Issues: routed to Tech team, high priority, Auto-replies · SLA escalation, visible to All agents.
- Affiliate Support: routed to Affiliate managers, low priority, Macros only, visible to Affiliate team.
- Responsible Gaming: routed to RG team only, urgent priority, All automation off, visible to RG team · views logged.
- Complaints: routed to Supervisors, high priority, No auto-replies, visible to Supervisors & admins.
- Northwind Casino (northwind.example, EN · DE): widget live
- Bluepeak (bluepeak.example, EN · FI): widget live
- Velvet Reels (velvetreels.example, EN · PT): domain pending
- Copper Lantern (copperlantern.example, EN · DE): widget live
- Polar Spins (polarspins.example, EN · NO · SV): widget live
- Ember Arcade (emberarcade.example, EN): email connected
- Tidewater Bets (tidewater.example, EN · ES): widget live
- Orchid Palace (orchidpalace.example, EN · JA): widget live
- Ironhill Casino (ironhill.example, EN · PL): domain pending
- Saffron Slots (saffronslots.example, EN · HI): widget live
- Glacier Jackpot (glacierjackpot.example, EN · FI): email connected
- Mosswood Play (mosswood.example, EN · NL): widget live
- Comet Club (cometclub.example, EN · FR): widget live
- Harbor Lights (harborlights.example, EN · IT): email connected
- Quartz Casino (quartz.example, EN · PT-BR): widget live
- Kestrel Bet (kestrel.example, EN · CS): widget live
Multi-brand
One workspace. Every brand you run.
Run all your casino brands from a single team and a single inbox — while each brand keeps its own widget, domains, colors, categories and sender address.
- Filter the inbox by brand, or see everything at once
- Per-brand widget styling and allowed domains
- Agencies can serve several operators from one login
Responsible Gaming
Some requests should never be automated.
Self-exclusion, limits and player-protection requests get their own protected track — with restricted access, dedicated escalation and a full audit trail.
- Restricted accessOnly roles you approve can open RG tickets.
- Escalation pathsRouted straight to your RG team or supervisor.
- Audit trailEvery view and action is logged.
- No automationExcluded from auto-replies and promotions.
Security
Player data, locked down by design.
Built for regulated operators from the first line of code: every brand's data is isolated, every access is controlled and every action is traceable.
Tenant isolation at the database
Row-level security in PostgreSQL on top of server-side checks. One operator can never see another's data.
Signed player identity
Your backend signs who a player is. The widget never holds secret keys.
Private attachments
KYC files in private storage, malware-scanned, opened only via short-lived links.
Roles, MFA & audit log
Five roles, MFA on every account and every sensitive action logged.
Compliance built in
- EU hosting
- GDPR-ready
- DPA included
- Data export & deletion
Setup
Live in a few clicks.
No developer project, no migration. Paste one line, set your domains and colors — most operators are live the same day.
No code changesAny websiteNever breaks your layout
<!-- Centdesk widget --> <script src="https://cdn.centdesk.example/widget.js" data-tenant="pk_live_northwind" async> </script>
- 1Paste the snippet
One line before </body>. Works with any CMS or casino platform.
- 2Add your domains
Allow-list where the widget may load — two clicks in the dashboard.
- 3Pick your look
Colors, greeting and position. Hit save and you are live.
Pricing
Pay per agent. Grow when you grow.
Early-access pricing for pilot operators — tell us about your team and we'll send an offer.
Starter
For single-brand casinos
On request
Start pilot- Live chat widget, 1 brand
- Tickets & offline messages
- Email channel
- Roles & MFA
Growth
For operators with several brands
On request
Start pilot- Everything in Starter
- Multiple brands & domains
- Responsible Gaming workflows
- SLAs, macros & analytics
Enterprise
For groups and support agencies
Custom
Talk to us- Everything in Growth
- Dedicated hosting option
- Custom data retention
- Priority support & onboarding
Questions operators ask first.
No. Gambling operators are our core customers, not a restricted category. We will never close an account just because you are in iGaming. Like any provider, we can act on clear legal violations or abuse of our terms, and even then you get time to export all your data.
Faster answers for your players. Less chaos for your team.
We're onboarding a small group of operators for the first pilot.